Cancellation Policy

The Host chooses the cancellation policy that suits him most.

 offers four different policies for Traveler Cancellations. Once a booking has been confirmed, the policy is equally binding for both the Host and the Traveler. Any cancellation policy connected to a listing is openly visible to make sure that the Traveler is aware of the terms that they will be bound by when a booking is confirmed.

Cancellation by Travelers

Flexible: Full refund 1 day prior to arrival, except fees

• For a full refund, the Traveler's cancellation must be made 24 hours before the check-in (12 p.m. (noon) local time)
• If a Traveler cancels their booking at any time, the service charge worth 25% of the total booking value will be charged to the Traveler.
• If the guest cancels less than 24 hours before check-in, the first night is non-refundable.
• Cleaning fees are always refunded if the guest did not check in.
• If a Traveler cancels their booking at any time, the service charge worth 25% of the total booking value will be charged to the Traveler.
• If there is a complaint from either party, notice must be given to .com within 24 hours of check-in.
• .com will mediate when necessary, and has the final say in all disputes.
• A booking is not cancelled until the traveler receives a confirmation mail from .com. In case the traveler has not received this confirmation, he should instantly contact .com.

Moderate: Full refund 5 days prior to arrival, except fees

• For a full refund the Traveler's cancellation must be made 5 days before the check-in (12 p.m. (noon) local time)
• If a Traveler cancels their booking at any time, the fee worth 25% of the total booking value will be charged to the Traveler.
• If the guest cancels less than 5 days in advance, the first night is non-refundable but the remaining nights will be 50% refunded.
• Cleaning fees are always refunded if the guest did not check in.
• If a Traveler cancels their booking at any time, the service charge worth 25% of the total booking value will be charged to the Traveler.
• If there is a complaint from either party, notice must be given to .com within 24 hours of check-in.
• will mediate when necessary, and has the final say in all disputes.
• A booking is not cancelled until the traveler receives a confirmation mail from .com. In case the traveler has not received this confirmation, he should instantly contact booking@.com .

Strict: 50% refund up until 1 week prior to arrival, except fees

• For a 50% refund the Traveler's cancellation must be made 1 week before the check-in (12 p.m. (noon) local time)
• If the guest cancels less than 7 days in advance, the nights not spent are not refunded.
• Cleaning fees are always refunded if the guest did not check in.
• If a Traveler cancels their booking at any time, the fee worth 25% of the total booking value will be charged to the Traveler.
• If there is a complaint from either party, notice must be given to .com within 24 hours of check-in.
• will mediate when necessary, and has the final say in all disputes.
• A booking is not cancelled until the traveler receives a confirmation mail from booking@.com. In case the traveler has not received this confirmation, he should instantly contact booking@.com .

Super Strict: 50% refund up until 30 days prior to arrival, except fees

• For a 50% refund the Traveler's cancellation must be made 30 days before the check-in (12 p.m. (noon) local time).
• For example, if the reservation is for Friday, the cancellation must be made until Thursday midnight of the previous month.
• If A Traveler decides to leave earlier than expected, the remaining payment won't be refunded.
• If a cleaning fee is settled between A Host and A Traveler, the cleaning fee will be refunded just if the Traveler has not checked in.
• If a Traveler cancels their booking at any time, the fee worth 25% of the total booking value will be charged to the Traveler.
• For any cancellation the following terms always apply
• Any complaints about the property must be made within the next 24 hours after check-in.
• The cancellation of any booking is only official until you have received a cancellation confirmation email from
• will mediate between any disputes and reserves the right to decide finally and conclusively on such disputes.

No Refundable: If the guest cancels, any money they have paid cannot be refunded.

For any cancellation the following terms always apply

• Any complaints about the property must be made within the next 24 hours after check-in.
• The cancellation of any booking is only official until you have received a cancellation confirmation email from
• will mediate between any disputes and reserves the right to decide finally and conclusively on such disputes.

How to cancel a booking

Any booking cancellation can only be processed by . Therefore, we kindly ask you to write an email to info@.com to inform us about your intent to cancel your booking, independent from any arrangements with your Host/Traveler.